All HAT & Affiliate Members Need Login Details to Access Members Only Sections. Please Request for yours Now!

Code of Conduct

The Hotels Association of Tanzania (HAT) expects from its members the following:

  1. To maintain high standards of hospitality and to ensure that facilities and services advertised are offered.
  2. To deal promptly and courteously with all enquiries, reservations, correspondence and complaints from guests.
  3. To clearly state in advertisements, on websites, and through other promotional channels what is included or excluded, including taxes and surcharges.
  4. To describe fairly, online, in print, and in other forms, the amenities, facilities and services provided by the establishment.
  5. To provide each guest with a bill and receipt that provides a detailed accounting of charges incurred during their stay.
  6. To ensure, within the bounds of legal liability, the safety of guests and staff alike and their possessions.
  7. To prevent any form of discrimination against guests and staff alike, notwithstanding the hotel’s Right of Admission.
  8. To discourage payment of commission to establishments other than licensed tour operators or travel agents.
  9. To adhere to the Labour Laws in all dealings with staff.
  10. To support workforce and career development within the industry, by providing employees with ongoing training and education and advancement opportunities.
  11. To actively participate in initiatives aimed at improving the image and quality of service of the Tanzanian hospitality industry.